Refund policy

Returns & Exchanges Policy

Return Eligibility

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return or exchange, items must be:

  • In the same condition as received

  • Unused and unworn

  • Returned in their original packaging

  • Accompanied by proof of purchase

Returns that do not meet these requirements may not be accepted.

How to Start a Return or Exchange

To begin a return or exchange, please contact us at support@jeephouse.co.

Before a return label is issued, customers must provide clear photos of the product. This allows us to verify the condition of the item and ensure there is no damage prior to return.
We do not accept returns without product photos.

Once your return is approved:

  • A return shipping label will be sent to you

  • Instructions will be provided on how and where to send your package

Items sent back without prior approval or without photos will not be accepted.

Return Shipping Label Fees

Return shipping labels are paid for by the customer.
The return label cost will be deducted from the refund and may be up to a maximum of 25% of the original purchase price, depending on the product size, weight, and shipping location.

Return shipping costs vary by product. The average cost per return label is $10–$15.

Damages & Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately at support@jeephouse.co with photos so we can evaluate the issue and assist you promptly.

Non-Returnable Items

Certain items cannot be returned, including:

  • Sale items on 20% off or above

  • Gift cards

  • Damaged products after use or installation 

If you are unsure whether your item qualifies, please contact us before initiating a return. 

Exchanges

If you need a different item, the fastest option is to:

  1. Return the original item (following the steps above)

  2. Place a new order once the return is approved

Refunds

Once your return is received and inspected, we will notify you of the approval status.
If approved, refunds will be issued to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since approval, please contact us at support@jeephouse.co

FAQs

Have a question? We are here to help.

Our customer support is available 7 days a week.