Shipping policy

Shipping Policy

Standard Orders

For in-stock items, orders are typically processed and shipped within 1–2 business days. Once shipped, the average delivery time is 3–5 business days, depending on your location and carrier transit times.

Due to high order volume or peak seasons, shipping times may occasionally be extended. We appreciate your patience during these periods.

Pre-Order Shipping

Pre-order items are products that are not yet in stock at the time of purchase. Estimated shipping dates for pre-order items are provided on the product page at the time of purchase.

Please note:

Pre-order shipping dates are estimated, not guaranteed
Minor delays may occur depending on when pre-order inventory arrives
Additional processing time may be required to prepare and ship pre-order items once they arrive

If your order contains both in-stock and pre-order items, the order may ship together once all items are available, unless otherwise stated.

Delays & Exceptions

While we do our best to meet all estimated delivery timelines, shipping delays may occur due to:

Carrier delays
Customs or border processing
Weather conditions
High shipping volume

We are not responsible for delays caused by the shipping carrier once an order has been shipped.

Shipping Updates & Questions

Tracking information will be sent via email once your order has shipped.

If you have any questions regarding shipping or your order status, please contact us at support@jeephouse.co and we will be happy to assist you.

FAQs

Have a question? We are here to help.

Our customer support is available 7 days a week.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Can I change or cancel my order?

We aim to process orders as fast as possible, therefore require customers to request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a refund after it is received.

When will my order be processed?

All orders are processed between 1-3 business days. Please note that orders will processed and shipped between Monday and Friday. All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons.

When will I receive my refund?

All refunds will be issued to your original form of payment within 7-10 business days. Please contact your card-issuing bank for information on when the credit will appear in your account, as processing times may vary. If you have not received your refund yet, please reach out to your bank or credit card company for further assistance.

Please note that a restocking fee of 25% of the purchase price will be deducted from your purchase amount.